The customer service aspect of the site is very easily found, and they offer an F&Q section, live chat and phone service between the hours of 8am and 6 pm EST time, and also an email service which they strive to respond to within 24 hours.
A wealth of information can be found under the quotes and research tab, as well as trading tools including calculators, scanners and screeners Other services offered on the site include a learning center, forums, blogs - including the CEO´s and Options guy´s content, along with charts and reports, making this a great place for the beginner through to the expert.
The site offers some great security features including firewalls and SSL security, and the username/password combination which becomes blocked upon a set number of failed login attempts. You also have the option to set an automated log off for idle use, which can be set from 15 through to 180 minutes.
I can tell you the three things that Tradeking has going for it, based on the conversations that I have had with some of their clients:
1. Competitive commission structure.
2. Strong customer service.
3. Abundance of useful tools that are available (for free) to Tradeking customers.
Tradeking seems to be a good bet if you are thinking about opening a new online brokerage account.
TradeKing Pros:
- Flat Rate Pricing at $4.95 per trade
- Helpful customer service
- Simple to use Trading Platform
- Plenty of great tools
TradeKing Cons:
- Lack of full service broker options
- No forex or commodities trading priviledges
- Slower than average website speed due to high traffic
Overall, TradeKing is a great low priced discount brokerage firm for investors who want to keep costs low while gaining access to all the professional Wall Street investing tools.
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